Job Satisfaction Judging from the Emotional Labor
نویسندگان
چکیده
منابع مشابه
Emotional intelligence, emotional labor, and job satisfaction among physicians in Greece
BACKGROUND There is increasing evidence that psychological constructs, such as emotional intelligence and emotional labor, play an important role in various organizational outcomes in service sector. Recently, in the "emotionally charged" healthcare field, emotional intelligence and emotional labor have both emerged as research tools, rather than just as theoretical concepts, influencing variou...
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In this study we employ two distinct lenses of emotional labor—EL as occupational requirements and EL as intrapsychic processes of surface acting—and examine their relationship with job satisfaction. In a large, occupationally diverse sample, results indicate that occupational EL requirements are positively related to job satisfaction, whereas surface acting is negatively related to job satisfa...
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OBJECTIVES Although there have been studies linking personality to selected aspects of functioning at work, Polish literature reports a shortage of detailed analyses considering, e.g., specific professional groups or certain variables. The aim of our study was to explore the links between personality traits and emotional labor, work engagement and job satisfaction among service workers. MATER...
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Emotional Intelligence is one of the most important concepts introduced to psychology and management in the last decade. The purposes of this study were to determine the effect of labor's emotional intelligence on job satisfaction, job performance and commitment in Fars Province industries in Iran. The population from which we drew our sample consisted of employees employed in Fars Province in...
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Article history: Received 3 December 2010 Available online 4 March 2011 The present study investigates the relationship between the emotional labor strategies surface acting and deep acting and organizational outcomes, specifically, employees' overall job performance and turnover. Call center employees from two large financial service organizations completed an online survey about their use of ...
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ژورنال
عنوان ژورنال: TAZKIYA: Journal of Psychology
سال: 2020
ISSN: 1412-1735
DOI: 10.15408/tazkiya.v8i2.15868